Last week, I was having lunch IRL with some colleagues, and we ended up talking about our previous jobs. It made me remember when I worked as a Learning Designer for a large UK retailer designing staff apps. A time when I regularly visited shops to talk to staff, learn from them and observe how […]
This is why you should run field studies
At the beginning of the year, I embarked on a new challenge in my job: creating a new product from scratch. It felt a bit like a sculpture in front of a block of marble. That block can be anything. In the same way, the artist sees something in that block and, bit by bit, […]
Design critiques are important for teams’ growth
There’s nothing worse than people looking over your shoulder at your work and commenting on the designs open on the screen. If you are a designer, you know the feeling and have experienced it at least once in your career. From your manager or colleagues having a sneak peek at your designs and commenting when […]
Making an impact as a design leader
Design leaders have asked me how I measure the impact of my job, which prompted me to reflect on my work as Head of Design. Every leader strives to make an impact, and I’m no exception. We often equate results with what we ship, but the concept of “done” as a leader isn’t as simple […]